Reservations

Reservation Changes Taking Effect on April 1st, 2016.  What you need to know.

Starting on April 1st, The Farmhouse will start working with OpenTable’s partner BrainTree in order to take, in a secure and PCI compliant manner, credit card information for any parties of 10 or more, as well as for any reservation, regardless of the number of guests, on:  Valentines Day, Easter, Mothers Day, Fathers’ Day and New Years Eve.
Our goal is to provide guests the best quality food, beverage and service during their visit, and we have sadly seen an increase in the number of “No Shows” (reservations that are made and not honored without giving a call to notify us of a need to cancel the reservation).  These “No Shows” mean that we are holding tables for guests and thus unable to move along with our pacing of other reservations and walk-ins, for parties that did not show up.  This trend has damaged the perception of our quality of service, and so we will join other restaurants in the area and start charging a “No Show” fee of $25.00.   This fee will be applied to any party that does not cancel their reservation (either by logging into their OT account or by giving us a call and speaking with someone directly) with at least 24 hrs advance notice.  There will be no fees charged for guests who honor their reservation or cancel with 24 hrs advance notice.

Why are you doing this?  We have seen an increasing number of guests who have made reservations with us (and other restaurants) and then either have to cancel or decide to go to another restaurant, without notifying us in advance for their need to cancel their reservation with us.  Thus, other guests have been unable to make a reservation because we have been fully-booked, or our walk-in guests have been unable to be seated because we are still honoring those tables for guests who will not be showing up.  Additionally, holding tables for reservations who “No Show” directly affect our server’s tips, as well as the restaurant’s flow.   We hope this will deter those guests who were not serious about joining us to begin with or those who did not give us proper notice, from taking away seating from guests like you, who want to join us and dine with us, but we’re at full capacity.

How do I cancel a reservation? You can cancel your reservation via OpenTable by logging into your account, and making changes through your upcoming reservations.  You can also cancel your reservation by calling us with at least 24 hours notice at (816) 569-6032 and speaking with someone directly.  Please be sure to speak with someone over the phone, and do not leave a voicemail as we don’t get to check our voicemail daily.  Please remember: We do close at 3:00 Sunday, Monday & Tuesday.  

Will I be charged $25.00 every time I make a reservation?  Not at all!! We will only take CC information for any party of 10 or more guests, and for any reservation (regardless of the size) on the five holidays above.  You will not be charged any fee just because you made a reservation! Also, if you cancel your reservation with due notice (24 hours in advance) either by logging into your OpenTable account, or by giving us a call, we will not charge you any fee.  The fees will apply for those “No Show” parties who straight-out do not show up or who do not cancel their reservation with at least 24 hours advance notice.

Ultimately, our goal is to ensure the best service possible for you, whether you are joining us with a planned reservation or impromptu as a walk-in.  We do not want your experience at The Farmhouse to be negatively affected because of a 3rd party.

Please feel free to contact us with any questions that you may have in regards to this.

To learn more about OpenTable’s partnership with BrainTree, you can click here.

In less than 3 weeks, Valentine’s Day will be here!!

Valentine’s Day is Sunday, February 14th, 2016

rosebouquetWhile the date never changes, the day does! And we know you would never forget to plan something nice and special with (and for) your loved one… and we know you would never leave the planning till the last minute… yeah… we know… that would never, ever… EVER happen!  Mmm hmm.

Here is your friendly reminder that in less than 3 weeks, Valentines Day will be here!  And this year it happens to be on a lovely Sunday, and The Farmhouse will be open for both: Brunch AND Dinner!! We already have quite a few reservations in our books (believe it or not) and we highly encourage you to get your name in the list! Please do not wait till the last minute to reserve your spot, or to buy flowers, or to book that trip to the Bahamas…. (take us with you, please?)

FAQ# 2: What is that room in the back??

This entry is part 3 of 4 in the series FAQ

Answer: It’s “The Chef’s Room” !!!

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We’ve had the joy of serving our guests at The Chef’s Room for over a year now, and we are looking forward to serving YOU!!

A few things about The Chef’s Room:

  1. There is NO room rental for the Chef’s Room! (Woo hoo!).  It is however available only during our business hours, with a  surprise catered menu, and reserved only once per shift.  Also to note is that we do require at least a one-week in advance reservation.
  2. It seats up to 8 (eight) guests. Though do not feel that it has to be 8 guests in order to reserve! We’ve had couples celebrating their anniversary; families celebrating birthdays, work/board meetings, graduation parties, bachelor/ette parties, retirement parties, etc…
  3. At The Chef’s Room,  you’ll be served a special, surprise, catered menu. You let us know of dietary restrictions or allergies, how many courses you would like, and any preferred/disliked items. With that information,  Chef Foust will prepare a surprise menu planned and prepared just for you and your guests!!
  4. Would you like to add a suggested pairing? Perhaps with a wonderful glass of wine? Or a beer? How about one of our delicious specialty and craft cocktails? We can def. do that!! Let us know of your preference, and we’ll add it to the menu.
  5. Want to know more? Perhaps even go ahead and book it? Then contact us at: Events@EatAtTheFarmhouse.com!